Refund policy

At TBR Anonymous, we want your blind date with a book to feel like love at first read! However, we understand that sometimes things don’t go as planned.

✅ We Accept Returns If:

• Your order arrives damaged or defective

• You received the wrong item

• You decide to return within 30 days of delivery and the item is unused and in its original condition

We Cannot Accept Returns If:

• You selected your own book (customized orders are final!)

• You simply didn’t enjoy the book

• You’ve already read it (we know it’s tempting to peek!)

• The book doesn’t match your personal preferences—our mystery is part of the magic!

To start a return, please email us at info@tbranonymous.com within 14 days of receiving your order.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@tbranonymous.com. Please note that returns will need to be sent to the following address: 1835 E Edgewood Dr, Ste 105, Unit 763, Appleton, WI 54913.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@tbranonymous.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tbranonymous.com.

🔁 Return Details:

• Return shipping costs are the responsibility of the customer

• Items must be returned in full to be eligible for a full refund

• Partial refunds may be issued if any components are missing (like bookmarks, tea sachets, stickers, etc.)

We appreciate your understanding as each box is uniquely curated with care—and a little mystery. 💌

 

Questions? Concerns? We’re always here to help at info@tbranonymous.com.